Cancellation and Refund Policy

Effective Date: January 24, 2026
Last Updated: September 2, 2026

This Cancellation and Refund Policy ("Policy") constitutes a legally binding agreement between you ("User," "you," or "your") and Upleva ("Company," "we," "us," or "our") governing all subscription purchases, one-time purchases, plan changes, cancellations, and related matters for services provided through the Upleva platform (upleva.ai).

There is no free trial. Subscriptions are charged when you subscribe and renew automatically until cancelled, and one-time purchases are charged in full at checkout. Free features such as the resume score, one practice interview, and the watermarked website preview let you evaluate the service before you pay.

By completing a subscription or one-time purchase, you agree to this Policy. If you do not agree with it, please do not subscribe or purchase.

1. Refunds

All fees paid to Upleva are final, non-refundable, and non-transferable. This applies to:

• Initial subscription payments: Whatever the billing interval
• Renewal payments: Both automatic and manual renewals
• Plan changes: Any amount paid when changing to a different plan, including from an earlier plan to the current one
• One-time purchases: Credits for single interviews, single CV rewrites, or the career analytics add-on, whether used or unused (see Section 1.1)
• Partial usage: Unused portions of any billing period
• Change of mind: Unmet expectations or dissatisfaction with features. The free features exist so you can judge the service before paying
• Service interruptions: Temporary unavailability, maintenance windows, or technical issues
• Billing errors: Duplicate charges or billing errors are corrected as account credits toward future billing cycles rather than as monetary refunds
• Third-party issues: Problems arising from third-party services, your internet connection, device compatibility, or factors outside our control

Where the law of your country gives you a refund right that cannot be excluded, that right is unaffected. Outside of that, please treat every payment as final, and use the free features first if you are unsure whether Upleva is right for you.

1.1 One-Time Purchases

One-time purchases (a single AI practice interview, a single CV rewrite you can edit, or the Career Analytics + Premium Designs add-on applied to one uploaded CV) are charged in full at checkout and do not renew. Each purchase adds credits to your account, and one credit is used each time you start the corresponding product.

• Final on payment: One-time purchases are non-refundable from the moment the payment completes, whether or not the credits have been used
• Non-transferable: Credits are personal to your account and cannot be transferred to another account, exchanged for cash, or applied toward a subscription
• Delivery issues: If an interview, CV rewrite, or career analytics upgrade funded by a credit fails to complete because of a fault on our side, contact support@upleva.ai with the details; we will review the case and, where the fault is ours, restore the credit to your account. The credit is restored rather than refunded in money
• Account deletion: Deleting your account forfeits any unused credits

2. Chargebacks and Payment Disputes

If you believe a charge was made in error, contact our support team at support@upleva.ai within seven (7) days of the charge. We will investigate and, if an error is confirmed, apply an account credit.

Please contact us before opening a dispute with your bank or card provider. A chargeback on a valid charge is a breach of this Policy: we may suspend the account while the dispute is resolved and recover the disputed amount together with any fees the payment provider charges us.

3. Subscription Cancellation

3.1 How to Cancel

You may cancel your subscription through:

• The Subscription tab of your profile within the Upleva platform
• Contacting our support team at support@upleva.ai

You can cancel at any time. Cancellation takes effect at the end of your current billing period; cancel before your renewal date to avoid the next charge.

3.2 Effect of Cancellation

• Continued Access: Upon cancellation, your subscription remains active until the end of your current billing period. You will retain full access to all features associated with your plan until this date.
• No Partial Refunds: Fees already paid are not refunded for the time remaining in the billing period.
• Automatic Renewal Termination: Cancellation stops automatic renewal. No further charges will be made after the current billing period ends.

3.3 Post-Cancellation Data Retention

Following the expiration of your subscription:

• Websites, Insights, and Generated CVs: When your subscription ends, your published websites, CV checks, workspaces and rewrites, and generated CVs and cover letters are deleted from our systems and cannot be restored.
• Account and Documents: Your account and uploaded documents are retained, and you can subscribe again at any time with the same account.
• Interview Reports: Completed interview reports remain available while your account is active.
• One-Time Purchases: Reports, transcripts, and rewritten CVs from one-time purchases are retained on the same basis as the equivalent content generated under a subscription. Deleting your account permanently deletes this content along with any unused credits.

Please export or back up anything you want to keep before your subscription ends.

4. Plan Changes and Modifications

Upleva currently offers a single subscription plan, billed every two weeks. Subscribers who joined on an earlier Basic, Premium, monthly, or yearly plan keep that plan until they cancel it or change to the current plan. The following terms apply to any change between plans:

• Effective Date: Unless checkout states otherwise, a plan change takes effect at the start of your next billing cycle, and you are charged the new plan's rate from that cycle
• No Refunds or Credits: No refund or credit is issued for the unused portion of the current billing period, and any pricing applied to your previous plan does not carry over
• Content Requirement: If a change would remove access to features your account is using (for example, more published websites than the new plan includes), you must delete that content before the change can take effect
• Requests Through Support: Changes that are not available from your account settings must be requested by email to support@upleva.ai with the subject line "Plan Change Request". Each request is reviewed individually and may take up to five (5) business days

5. Automatic Renewal

All subscriptions automatically renew at the end of each billing period unless cancelled prior to renewal. By subscribing, you authorize Upleva to charge your designated payment method for:

• The initial subscription fee upon signup
• All subsequent renewal fees at the then-current rate
• Any applicable taxes or fees

Price Changes: Upleva reserves the right to modify subscription prices. You will be notified of any price changes at least fourteen (14) days before they take effect. Continued use of the service after price changes constitutes acceptance of the new pricing.

6. Termination by Upleva

Upleva reserves the right to suspend or terminate your account and access to services, with or without notice, for:

• Violation of our Terms of Service or this Policy
• Fraudulent, illegal, or abusive activity
• Non-payment or payment disputes
• Any conduct that we determine, in our sole discretion, to be harmful to Upleva, other users, or third parties

If an account is terminated for cause, fees already paid are not refunded and the account data may be deleted.

7. Service Modifications and Discontinuation

Upleva reserves the right to modify, suspend, or discontinue any aspect of the service at any time. While we will make reasonable efforts to notify users of significant changes, such modifications do not entitle you to a refund. Your continued use of the service following any changes constitutes acceptance of those changes.

8. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of your country of residence, without regard to its conflict of law provisions. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts in your jurisdiction. However, you agree that Upleva may seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property rights or confidential information.

9. Severability

If any provision of this Policy is found to be unenforceable or invalid under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, shall be severed from this Policy. All other provisions shall remain in full force and effect.

10. Entire Agreement

This Policy, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and Upleva regarding cancellations and refunds. This Policy supersedes any prior agreements, representations, or understandings, whether written or oral.

11. Policy Modifications

Upleva reserves the right to modify this Policy at any time. Material changes will be communicated via email or through notice on our platform at least fourteen (14) days before taking effect. Your continued use of the service after the effective date of any changes constitutes acceptance of the modified Policy.

12. Contact Information

For questions about this Policy or your subscription, contact us:

By subscribing to Upleva or making a one-time purchase, you confirm that you have read this Policy and understand that payments are not refundable.